Return Policy

Solacelion™ — Return Policy

Solacelion™ wants customers to receive products that reasonably correspond with the information presented on our website.

This policy describes the basic process for requesting a return and how returned merchandise is evaluated.

Returns relating to Solacelion™ products are administered by:

Amix Trading the Groove

✦ Return Eligibility

A return request may be accepted when the product qualifies under the return conditions displayed on our website.

Unless the issue relates to damage, defect, or another confirmed order problem, returned merchandise should generally be:

• In substantially original condition
• Unused beyond reasonable inspection
• Complete with included components
• Returned with original accessories where applicable
• Reasonably protected for return transit

Certain items may not qualify for return if they have been materially used, altered, damaged after delivery, or returned incomplete.

✦ Starting a Return

Customers should contact support before returning a product.

Please provide the relevant order information and a short explanation of the return request. Photographs may be requested when they are useful for evaluating damage, defects, incorrect items, or other product concerns.

Do not send merchandise back without following the return instructions provided for the request.

✦ Damaged or Incorrect Products

If a product arrives damaged, defective, or materially different from what was ordered, contact us promptly after discovering the issue.

We may request photographs of the item, packaging, shipping label, or relevant components so that the situation can be reviewed accurately.

✦ Return Review

Returned products may be inspected after they are received.

Items that do not meet the applicable return conditions may be subject to additional review.

✦ Return Shipping

Responsibility for return shipping may depend on the reason for the return and the circumstances of the request.

If the return results from a confirmed fulfillment error or qualifying product problem, instructions will be provided by our support team.

✦ Final Conditions

Return eligibility is determined according to this policy together with any applicable product-specific information shown on the Solacelion™ website.