TERMS AND CONDITIONS

Solacelion™
Legal Company: Guangzhou Hefan Trading Co., Ltd.
Business Address: Room 201, No. 10 Tianpingjia 2nd Lane, Tianhe District, Guangzhou
Legal Representative: Zhang Jiahao
Contact: service@mormheart.com | +86 13728228510
Customer Service Hours: 8:00 AM–10:00 PM

Terms and Conditions

These Terms and Conditions apply to access to and use of the Solacelion™ website, operated by Guangzhou Hefan Trading Co., Ltd. By accessing or using the website, you agree to comply with these terms and the policies referenced here, to the extent permitted by applicable law. If you do not agree, please discontinue use of the website. These terms should be read with the Privacy Policy, Shipping Policy, Return Policy, and Terms of Use.

Operator and website information

Solacelion™ is the retail brand operated by Guangzhou Hefan Trading Co., Ltd. The company and contact details shown above identify the operator responsible for this website. The store should keep this information consistent with its legal business records and the identity used in any applicable business verification process.

Website content and product information

We aim to present product titles, descriptions, images, and available details in a clear and useful manner. Product images are intended to illustrate the listed item, but display settings, lighting, and other viewing conditions can affect how colours or small details appear on different screens. Customers should read the written product information and review all available images before deciding whether an item is suitable for their needs. If a material specification is unclear, contact customer support before placing an order.

The website may contain errors, omissions, outdated information, or temporary interruptions. Where a material error is identified, the store may correct the affected content and take reasonable steps to communicate with impacted customers when appropriate. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.

Orders and availability

Product availability can change. A listing does not guarantee that an item will remain available indefinitely. If an item becomes unavailable or a material fulfilment issue arises after an order is submitted, the store should communicate the issue and explain the available options in accordance with applicable law and the store's published policies. Customers should ensure that the contact information supplied with an order is accurate so that necessary updates can be delivered.

Shipping and delivery

The Shipping Policy explains dispatch aims, estimated transit, shipping charges, tracking, and the handling of delays or suspected loss. The current estimate supplied for this store is 3–7 days in transit, but it is an estimate rather than a guaranteed delivery date and must be confirmed for the relevant destinations before publication. Any applicable shipping charge should be disclosed clearly before an order is submitted. The store must not publish an unsupported fee, threshold, dispatch origin, or delivery promise.

Returns and after-sales matters

Eligible items may be submitted for return within 30 calendar days after delivery, subject to the conditions and procedures in the Return Policy and any non-excludable rights under applicable law. Approved refunds are intended to be processed within 7–10 business days after receipt and inspection of the returned item, or an alternative approval where no return is required. The time for funds to appear may vary. Customer support aims to review after-sales enquiries within three business days, although a complete resolution may require additional investigation or information.

Acceptable use

You agree not to use the website for unlawful purposes, to interfere with its operation, to attempt unauthorised access, to introduce malicious code, to misuse contact forms, or to submit information that you know is materially false. You must not attempt to disrupt other visitors' use of the site or bypass reasonable technical or security measures. We may take proportionate steps to protect the website and its users where misuse is reasonably suspected, subject to applicable law.

Intellectual property

The website's branding, original text, graphics, page design, and other content may be protected by intellectual-property laws. Unless permitted by law or expressly authorised in writing, you may not copy, reproduce, distribute, modify, or commercially exploit protected site content. Product names, marks, and content belonging to third parties remain the property of their respective owners. Nothing in these terms grants you ownership of Solacelion™ or other protected materials.

Third-party services and links

The website may link to external websites or rely on third-party services for functions such as hosting, shipment tracking, or customer support. Those services may operate under their own terms and privacy notices. We do not control every external site and are not responsible for independent content outside our reasonable control. A link is provided for convenience and does not by itself mean that the third party endorses the store.

Limitation and mandatory rights

To the extent permitted by applicable law, the website is provided on an “as available” basis, and we do not promise uninterrupted access or that every technical issue can be prevented. Nothing in these terms excludes or limits liability or consumer rights where such exclusion or limitation would be unlawful. Any limitation must be interpreted only to the extent allowed by the law that applies to the relevant customer and transaction.

Changes to these terms

We may update these terms to reflect changes to the website, operating procedures, or legal requirements. The current version should be displayed on this page with an effective date where appropriate. Changes should not be used to remove rights that have already accrued where the law prevents that result. Customers should review the published version when returning to the site.

Contact

Questions about these terms can be sent to service@mormheart.com or raised by calling +86 13728228510 during 8:00 AM–10:00 PM. Please include the relevant page or order reference where applicable. These terms should be published with accessible footer links and should remain consistent with the store's actual practices and the other policy pages.