Terms of Use

Solacelion™
Legal Company: Guangzhou Hefan Trading Co., Ltd.
Business Address: Room 201, No. 10 Tianpingjia 2nd Lane, Tianhe District, Guangzhou
Legal Representative: Zhang Jiahao
Website Support: service@mormheart.com | +86 13728228510
Customer Service Hours: 8:00 AM–10:00 PM

Terms of Use

Welcome to the Solacelion™ website. These Terms of Use explain the conditions for browsing, accessing, and interacting with the website operated by Guangzhou Hefan Trading Co., Ltd. They focus on use of the website and should be read alongside the Terms and Conditions and the store's other published policies. By continuing to use the website, you agree to follow these terms to the extent permitted by applicable law.

Purpose of the website

The website provides information about Solacelion™ and its range of small skiing and ski-related accessories, along with customer-support information and relevant store policies. Content is supplied to help visitors understand the products and the store's procedures. It is not a substitute for professional advice about sports safety, equipment compatibility, or personal suitability. Visitors should evaluate product details in the context of their own needs and follow relevant equipment instructions and safety guidance.

Using the website responsibly

You may browse the website for lawful personal purposes and use the available functions in a way that does not interfere with other visitors or the store's operations. You must not use the site to carry out unlawful activity, impersonate another person, submit deliberately misleading information, attempt to access restricted systems, introduce harmful software, overload the site's infrastructure, or interfere with its security. You must not use automated methods to extract content in a way that violates applicable law or materially disrupts the website.

Accuracy of information submitted

If you send a message, make an enquiry, or provide information through a website feature, you should ensure that the information is accurate to the best of your knowledge and relevant to the purpose of the request. Do not include passwords, verification codes, or unrelated sensitive information in ordinary messages. If you contact support about an order, include only the details needed to identify and review the issue.

Product content and individual judgement

Product pages may contain descriptions, photographs, dimensions, and other information relating to a particular accessory. We aim to keep this information clear, but online presentation may not reproduce every visual detail exactly across different devices and display settings. Read the description and review all available images before making a decision. If an important detail is missing, ask the support team rather than relying on an assumption based solely on appearance.

No general guarantee of suitability

Accessories may not be suitable for every person, equipment configuration, activity, or environmental condition. Unless a specific product page expressly states a feature and that statement is accurate, visitors should not infer certifications, protective performance, compatibility, or other technical characteristics from a photograph alone. Users are responsible for following applicable product instructions and exercising reasonable care. This clause does not remove any rights relating to an item that is defective, incorrect, or materially different from its description.

Ownership of website material

The Solacelion™ name and logo, original website copy, graphics, layout elements, and other content may be protected by intellectual-property laws. You may view and use the material for ordinary personal browsing, but you may not reproduce, republish, modify, distribute, sell, or create derivative material from protected content for commercial purposes without appropriate permission, except where applicable law allows it. Third-party marks and materials remain the property of their respective owners.

External links and embedded tools

Some pages may contain links to external websites or use tools provided by other services. These external services may have separate terms, privacy notices, and technical requirements. We do not control all third-party content and cannot guarantee that every external page will remain available or accurate. You should review the relevant third party's terms before using its service or sharing information directly with it.

Availability, maintenance, and security

We aim to keep the website accessible and useful, but access may occasionally be interrupted for maintenance, technical faults, updates, or circumstances outside our control. We may modify or discontinue a feature where reasonably necessary to maintain the site, protect users, or reflect operational changes. We do not guarantee that the site will always be free from errors or that every issue can be corrected immediately. Visitors should use up-to-date software and avoid opening suspicious links or files.

Privacy and communications

Information submitted through the website may be handled as described in the Privacy Policy. Please read that policy to understand the categories of information that may be processed and how to make a privacy request. Contacting customer support does not mean that every requested action is automatically approved; the team may need to review the facts, verify relevant details, or ask for further information.

Store policies and customer support

Shipping, returns, refunds, and order-related questions are governed by the relevant published policies, subject to mandatory rights under applicable law. The current store rules provide for a 30-calendar-day return request window for eligible items, a target of 7–10 business days to process an approved refund after the relevant return inspection or alternative approval, and an aim to review after-sales enquiries within three business days. The current supplied delivery estimate is 3–7 days in transit and must be verified for the destinations served. These are operational estimates and targets, not guarantees that external carriers or financial institutions will act within a fixed period.

Suspension or restriction

Where there is a reasonable basis to believe that a visitor is using the site unlawfully, attempting unauthorised access, interfering with site operation, or creating a security risk, we may take proportionate steps to restrict the relevant activity. Any action should be consistent with applicable law and should not be used to interfere arbitrarily with legitimate customer enquiries or rights.

Updates to these Terms of Use

We may revise these terms when website functions, operating procedures, or legal requirements change. The latest version should be available on this page, with an effective date where appropriate. Continued use after a revised version is published may constitute acceptance to the extent permitted by applicable law. If a change requires a different form of notice or consent, that requirement should be followed.

Contact

For questions about these Terms of Use, contact service@mormheart.com or call +86 13728228510 during 8:00 AM–10:00 PM. If your question concerns an order, include its reference where available. These terms are intended to support clear and responsible use of the Solacelion™ website and should be kept consistent with the Terms and Conditions, Privacy Policy, Shipping Policy, Return Policy, FAQ, and footer links.